Frequently Asked Questions

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Site Management

The Buddy Plan includes unlimited online support via email.

All support requests should be sent directly to the buddy email address you provided. In case of something urgent or any problem with email you are welcome to SMS text message us. Phone and Skype support is not included.

Categories: Buddy, Site Management

We provide up to 5 tasks per month with the Guru and Expert website management plans. The per minute limitation relates to the task complexity, the tasks you request us to complete can be anything you like related to your website. From content updates to design changes, plugin customisation or simple configuration is all possible as long as the task can be completed within the time limitations imposed by you site management plan.

Category: Site Management

You can ask us how to do anything related to your website or how your website works. Whether that is how you configure a plugin or how to get your site listed on Google. Anything that you need help with feel free to drop us an email if your a subscriber to the Guru or Expert site management plans.

Category: Site Management

When you want us to do something for you whether that is edit a webpage, update an image, change your site navigation or structure this is a custom task request. The number of custom task requests and the amount of time they can take are dictated by the plan that you choose.

Category: Site Management

A support request is where you ask how you can do something whereas a task request is where you ask us to do something for you. An example of a support request is “How do I publish a new blog post?” and a task request would be “I have attached an article can you please add it to my blog”.

Category: Site Management

Buddy

The Buddy Plan includes unlimited online support via email.

All support requests should be sent directly to the buddy email address you provided. In case of something urgent or any problem with email you are welcome to SMS text message us. Phone and Skype support is not included.

Categories: Buddy, Site Management

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